Privacy Policy | Boxanetic

Overview

At Boxanetic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or interact with us in any way.

By accessing our website, enrolling in our classes, or providing us with your information, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to handling your data.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

This includes identifiable data such as:

Name, email address, phone number, and mailing address
Date of birth and gender (for class recommendations and health considerations)
Emergency contact details
Health information relevant to your fitness activities
Payment information (credit card details, billing address)
Photos or videos when you participate in our classes or events (with consent)

Usage Information

We automatically collect certain information when you visit our website:

IP address and device information
Browser type and settings
Referring website or source
Pages viewed and time spent on our site
Class attendance and booking patterns
Interaction with our emails and digital content

How We Use Your Information

We use the collected information for various purposes, including:

Providing our fitness services and processing transactions
Creating and managing your member account
Sending important notifications about your membership, classes, or bookings
Communicating about new offerings, events, and promotions (with opt-out options)
Personalizing your experience and tailoring recommendations
Analyzing usage patterns to improve our website and services
Ensuring the safety and well-being of all members during physical activities
Processing payments and maintaining accurate billing records
Responding to your inquiries and providing customer support
Complying with legal obligations and preventing fraudulent activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, booking systems, email services).
Professional Advisors: We may disclose information to our professional advisors, such as lawyers, accountants, and insurers, where necessary.
Legal Requirements: We may disclose information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers: If Boxanetic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

Secure Socket Layer (SSL) technology for data transmission
Encryption of sensitive information such as payment details
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Physical, electronic, and procedural safeguards

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it's inaccurate.
Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
Deletion: You can ask us to delete your personal information in certain circumstances.
Restriction: You can request that we restrict the processing of your information under specific conditions.
Withdrawal of Consent: You can withdraw consent previously given for the collection, use, and disclosure of your information.
Marketing Communications: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or contacting us directly.

To exercise these rights, please contact us using the details provided at the end of this policy.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

As an Australia-based company, we primarily store and process your data within Australia. However, some of our service providers may be located in other countries. When we transfer personal information outside of Australia, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to check this page periodically for any changes. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Boxanetic

125 Harmony Way, Sydney NSW 2000, Australia

Email: [email protected]

Phone: +61 2 8745 9263

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.